Man with Van Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Uxbridge provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our team to undertake work at your property or on your behalf, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings shown below:

1.1 Client, you and your refer to the person, company, partnership or organisation that requests or receives services from Man with Van Uxbridge.

1.2 We, us, our and the company refer to Man with Van Uxbridge as the provider of removal and associated services.

1.3 Services means any removal, collection, delivery, loading, unloading, packing, unpacking, storage, or related activities carried out by us.

1.4 Vehicle means any van or other vehicle used by us to provide the services.

1.5 Goods means the items that you request us to move, handle, transport, or store.

1.6 Quotation means the price or estimate given to you for the services, whether provided verbally or in writing.

2. Scope of Services

2.1 We provide man and van services, including local and regional removals, collections and deliveries, and related services in and around Uxbridge and wider surrounding areas.

2.2 The specific services to be supplied will be as described in your booking confirmation and any associated quotation. It is your responsibility to check that all required services are accurately listed.

2.3 Any services requested that are outside the agreed scope may be declined or may be subject to additional charges.

3. Booking Process

3.1 Bookings can be made by contacting us and providing the necessary information, including collection and delivery addresses, access details, property type, approximate volume of goods, special items, and preferred dates and times.

3.2 Your booking is not confirmed until we have accepted it and provided you with a booking confirmation, which may be given verbally or in writing. We reserve the right to refuse any booking at our sole discretion.

3.3 You are responsible for ensuring that all information you provide is accurate and complete. If the information provided is incorrect or incomplete, we may revise the quotation, amend the services, or cancel the booking.

3.4 If upon arrival it is apparent that the work required is materially greater than described at the time of booking, we may adjust the price, extend the time required, or, if necessary, decline to carry out all or part of the services.

4. Quotations and Pricing

4.1 Quotations may be given as a fixed price or on an hourly-rate basis. The method will be confirmed at the time of booking.

4.2 Quotations are based on the information provided by you, including location, access, parking, size of property, volume of goods, and any special requirements. Any variation may result in a revised price.

4.3 Unless expressly stated otherwise, quotations do not include customs duties, tolls, congestion charges, parking fines, parking permits, storage charges, disposal fees, or additional packing materials.

4.4 We reserve the right to amend prices to reflect changes in fuel costs, legislation, or other factors beyond our reasonable control. Any such changes will be notified to you where possible before the commencement of the services.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit or full payment in advance to secure your booking.

5.2 Any balance due is payable at or before completion of the services, unless otherwise agreed in writing.

5.3 We accept payment by commonly used UK methods as confirmed during the booking process. You are responsible for ensuring that funds are available and payment is made promptly.

5.4 Time-based bookings are charged from the confirmed start time or arrival window, including loading, travel between addresses, unloading and any waiting time caused by you or third parties under your control.

5.5 If payment is not made when due, we may decline to carry out or continue the services, retain possession of goods until payment has been received in full, and charge reasonable late payment fees and interest where permitted by law.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may apply cancellation charges as follows unless otherwise agreed:

a If you cancel more than 7 days before the agreed service date, any deposit paid may be refunded or transferred at our discretion.

b If you cancel between 7 days and 48 hours before the agreed service date, we may retain part or all of any deposit to cover administrative and scheduling costs.

c If you cancel within 48 hours of the agreed service date, on the day of service, or fail to provide access, we may charge up to 100 percent of the quoted price.

6.3 If you request changes to dates, times, addresses, or the scope of services, we will use reasonable efforts to accommodate the changes, but cannot guarantee availability. Any amendments may result in revised pricing.

6.4 We reserve the right to cancel or postpone the services due to reasons beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, safety concerns, or legal restrictions. In such cases, our liability is limited to rescheduling the service or refunding any payments received for the affected booking.

7. Access, Parking and Your Responsibilities

7.1 You must ensure that suitable access is available at the collection and delivery addresses, including safe vehicle parking, clear pathways, and space to load and unload.

7.2 It is your responsibility to arrange and pay for any necessary parking permits, suspensions, or permissions. Any parking fines or penalty charges that arise due to lack of proper arrangements may be added to your bill.

7.3 You must ensure that you or your authorised representative is present at both collection and delivery points to direct our team and sign any relevant documents, unless otherwise agreed in advance.

7.4 You are responsible for packing and protecting your goods unless you have arranged a packing service with us. We accept no liability for loss or damage to items that are inadequately packed by you or a third party.

8. Goods We Will Not Move

8.1 We do not carry, store, or handle any goods that are illegal, dangerous, explosive, corrosive, flammable, perishable beyond a reasonable transit time, or otherwise hazardous.

8.2 We do not knowingly transport money, jewellery, precious metals, valuable documents, antiques of high value, or items requiring specialist handling, unless explicitly agreed in writing in advance.

8.3 If such items are found among your goods without prior disclosure and agreement, we may remove them from the load, refuse to carry them, and will have no liability for any loss, damage, or consequence arising from them.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section and elsewhere in these terms.

9.2 We are not liable for loss or damage to goods arising from:

a Inadequate or improper packing by you or a third party.

b Normal wear and tear, scratching, scuffing or minor cosmetic damage caused by handling and transport.

c Inherent defects, pre-existing damage, or defective construction of furniture or goods.

d Dismantling or reassembly of furniture or fittings carried out at your request, where the items were not designed for repeated dismantling.

e Atmospheric or climatic conditions such as damp, mould, or condensation where items are stored in unsuitable environments.

f Circumstances beyond our reasonable control, including accidents caused by third parties, road closures, severe weather, acts of God, or industrial action.

9.3 Our liability for loss of or damage to goods, whether caused by negligence or otherwise, shall not exceed a reasonable replacement value per item, subject to an overall limit per booking. Specific limits may be confirmed to you at the time of booking.

9.4 We are not liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity, or any similar claim arising from the services, delays, or failure to perform.

9.5 You must inspect goods as soon as reasonably practicable after completion of the services. Any claims for loss or damage must be notified to us in writing within a reasonable period, and in any event no later than seven days after the service date, providing full details and evidence.

9.6 Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

10. Waste and Disposal Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and do not remove household refuse, builder waste, or hazardous materials unless expressly agreed and compliant with applicable laws.

10.2 Any request for disposal of items must be agreed in advance. Additional charges may apply for removal and disposal of unwanted furniture, appliances, or other items.

10.3 We will only dispose of items at authorised facilities or via lawful methods. We will not fly-tip or dispose of waste in any unlawful manner.

10.4 You must not request us to dispose of prohibited items or hazardous materials. If such items are discovered, we may refuse to carry or dispose of them and may charge you for any costs incurred in safely dealing with them.

10.5 You are responsible for ensuring that any items for disposal belong to you and that you have full authority to request their removal and disposal.

11. Delays and Missed Access

11.1 We will use reasonable efforts to arrive within agreed time slots. However, arrival times are estimates and are not guaranteed. We are not liable for delays caused by traffic, adverse weather, road incidents, or other circumstances beyond our reasonable control.

11.2 If we are delayed for reasons within our control, we will endeavour to keep you informed and minimise disruption.

11.3 If we arrive at the agreed address and are unable to gain access, or if the property is not ready, we may charge for waiting time or abort the job and apply cancellation charges in line with section 6.

12. Customer Conduct and Health and Safety

12.1 You agree to treat our staff with respect and not to behave in an abusive, threatening, or unsafe manner.

12.2 We reserve the right to suspend or terminate services if our staff are subjected to abuse, harassment, or unsafe working conditions, or if continuing work would present an unreasonable risk to health and safety.

12.3 You must ensure that the working environment is reasonably safe, including secure stairways, clear walkways, and appropriate lighting. You must inform us of any relevant hazards at the property.

13. Insurance

13.1 We maintain appropriate insurance cover in line with our operations. Details of cover can be provided on request.

13.2 It is your responsibility to arrange additional insurance for high-value goods or where you require cover beyond our standard liability limits.

14. Data Protection and Privacy

14.1 We will handle any personal information you provide in accordance with applicable UK data protection laws.

14.2 We will use your information to manage your booking, deliver services, process payments, and, where permitted, to communicate with you about our services.

14.3 We will not sell your personal data to third parties. We may share information where necessary with trusted partners involved in delivering the services or where required by law.

15. Complaints

15.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.

15.2 We will investigate complaints in a fair and reasonable manner and aim to resolve them promptly. You may be asked to provide photographs, receipts, or other evidence where relevant.

16. Variations to Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking.

16.2 Any variation to these terms is only valid if agreed by us in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van Uxbridge, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.