These Terms and Conditions set out the basis on which Man With Van Uxbridge provides removal, delivery, transport, and related moving services to customers in the UK. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to provide clarity around the booking process, payments, cancellations, liability, and compliance with waste regulations. If any part of these terms is not understood, the customer should review them carefully before confirming a service.

In these terms, “we”, “us”, and “our” refer to the service provider operating under the Man With Van Uxbridge name, and “you” or “the customer” means the person, business, or organisation booking the service. These terms apply to domestic and commercial moves, single-item transport, collection and delivery jobs, and other agreed van services. They are intended to be fair and practical, while protecting both sides from avoidable misunderstanding.

Any estimate, quote, or agreed schedule is based on the information supplied by the customer at the time of booking. If the details later change, including the number of items, access conditions, parking restrictions, or special handling needs, the price or completion time may also need to change. The customer is responsible for giving accurate information so that the Man With Van Uxbridge service can be carried out safely and efficiently.

The booking process begins when the customer provides details of the job, including collection and delivery points, preferred dates, item list, and any access considerations. We may issue an estimate or quotation based on those details. A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment. Until confirmation is provided, no time slot should be treated as reserved.

Once the booking is confirmed, the customer should review all details carefully. This includes dates, times, addresses, contact information, item descriptions, and any additional services such as dismantling, reassembly, or carrying items upstairs. If the customer needs to amend the booking, they should notify us as soon as possible. We will try to accommodate changes, but adjustments are subject to availability and may affect the price. Where the original information was incomplete or inaccurate, we may revise the quote accordingly.

It is the customer’s responsibility to ensure that goods are ready for collection, properly packed if packing was not included, and available at the agreed time. Delays caused by the customer, such as late access, missing keys, failure to secure parking, or unfinished packing, may result in waiting charges or a rescheduling fee. The Man With Van Uxbridge team will make reasonable efforts to assist, but we are not responsible for delays outside our control.

Payments must be made in accordance with the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the service, or in advance where a deposit has been requested. We may accept bank transfer, card payment, or another approved method. Payment terms can vary depending on the size of the job, the nature of the goods, and the customer’s status as a private individual or business account.

If a deposit is required, it may be non-refundable in whole or in part, especially where the booking has reserved a specific time slot or involved preparatory work. Any balance must be paid immediately when the job is completed, unless credit terms have been agreed in writing in advance. Failure to pay on time may result in interest, administration fees, or recovery action, where permitted by law. The customer is responsible for ensuring that any payer is authorised to settle the account.

All prices are based on the agreed scope of work and may be subject to extra charges where the service differs from the original booking. Common examples include additional labour, extra stops, congestion or parking costs, stair carries, waiting time, heavy or awkward items, and disposal fees. If the job takes longer than expected because of circumstances not caused by our team, the additional time may be billed at the applicable rate. A transparent approach is used so that the van service remains fair and clear.

Cancellations must be made as early as possible. If the customer cancels a confirmed booking, cancellation charges may apply depending on how much notice is given and whether any work has already been undertaken. In some cases, the deposit may be retained to cover lost time and administrative costs. Where a same-day cancellation occurs or access is prevented on arrival, the full fee or a significant portion of it may still be payable.

If we need to cancel or reschedule a booking due to unforeseen circumstances, including vehicle breakdown, extreme weather, staff illness, or other events beyond our reasonable control, we will inform the customer as soon as reasonably practicable and aim to offer an alternative time. We are not liable for indirect losses caused by cancellation or rescheduling, provided we have acted reasonably and in good faith. This does not affect any rights the customer may have under law where a service cannot be performed as agreed.

Where a customer requests a postponement, we will try to transfer the booking to a new date, but availability cannot be guaranteed. If the new date involves a peak period or different service requirements, the price may change. For the Man With Van Uxbridge operation, flexibility is offered where possible, but bookings are scheduled around vehicle, crew, and route availability. Customers should therefore avoid making unrelated commitments until the move has been completed.

The customer is responsible for packing items safely unless packing services have been expressly included. Fragile items, valuables, cash, jewellery, passports, deeds, and irreplaceable documents should be carried personally by the customer. We do not accept responsibility for damage to items that were improperly packed, inadequately protected, or already damaged before the service began. We may refuse to move items that are unsafe, prohibited, or likely to cause damage to property, vehicles, or persons.

Our liability is limited to loss or damage caused directly by our negligence or breach of these terms, and only to the extent permitted by law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, emotional distress, or missed deadlines, unless such liability cannot legally be excluded. Where liability is established, our responsibility may be limited to repair, replacement, or a reasonable refund up to the value of the service fee paid for the affected job.

Customers must notify us of any damage, shortage, or other issue as soon as reasonably possible after the service and, where practicable, before the crew leaves the site. This helps ensure that concerns can be investigated promptly. Any claim should include sufficient information to identify the job and the items concerned. The Man With Van Uxbridge team may request photographs, supporting documents, or evidence of purchase or value before considering a claim.

Customers must ensure that premises are safe, accessible, and suitable for the service. This includes securing permissions for entry, providing accurate address details, arranging parking where needed, and disclosing any building restrictions or loading limitations. If access is difficult or unsafe, we may postpone the job, request additional labour, or decline to proceed. We also reserve the right to stop work if continuing would risk injury, damage, or breach of law.

Any items declared as waste, unwanted goods, or materials for disposal must be handled in accordance with applicable waste regulations. We will only collect and remove waste where it has been agreed in advance and where the load can be lawfully transported and disposed of. The customer must not include hazardous, explosive, toxic, illegal, or contaminated materials unless this has been specifically authorised and arranged under the relevant legal requirements.

For waste removal or disposal work, the customer warrants that they have the right to dispose of the items provided and that they have not knowingly included prohibited substances. If a load contains regulated waste or requires special handling, additional charges, documentation, or refusal of service may apply. We may request details about the nature of the materials to ensure compliance with transfer and disposal obligations. The customer agrees to cooperate with any reasonable requests made to support lawful handling.

Any packaging, furniture, or items left behind following the service may be treated as abandoned if not collected within a reasonable time, subject to any separate agreement. Where we are asked to dispose of goods, the customer confirms that ownership has been transferred or that they have authority to authorise disposal. We are not responsible for items accidentally left behind if they were not clearly identified before or during the move, so a final check is recommended once unloading is complete.

We may use subcontractors or additional personnel to complete a job, provided the quality and scope of the service are maintained. The customer agrees that these terms apply equally where work is carried out by any authorised representative. We remain responsible for the service as agreed, but are not liable for matters outside our control or for instructions given directly by the customer to third parties without our approval. Any variation to the service should be confirmed in writing where practical.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If any term is found to be invalid or unenforceable, the remaining provisions will continue in full force. The failure to enforce any right or remedy on one occasion will not prevent future enforcement. These terms are intended to work alongside any mandatory consumer rights that apply.

We may update these terms from time to time to reflect changes in service practices, legislation, or commercial requirements. The version in force at the time of booking will normally apply to that booking, unless a change is required by law. Customers should review the terms before confirming each new service, especially where the move involves multiple stages, storage, disposal, or other special arrangements.

All services are subject to availability and to the customer providing correct, complete, and timely information. If the customer breaches these terms, we may suspend or cancel the service, refuse future bookings, or recover costs incurred as a result of the breach. The aim of the Man With Van Uxbridge service is to provide reliable transport and moving support in a professional manner, while keeping expectations clear and manageable for both sides.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By proceeding with a booking, the customer confirms they have read, understood, and agreed to these service terms for Man With Van Uxbridge.